Skills

Hard Skills

  • Marketing, Social Media Page Management Experience:
    • LinkedIn: General Microsystems
    • Facebook: General Microsystems
    • Twitter: General Microsystems, Rational Interaction
    • Reddit: Rational Interaction
  • Marketing:
    • ​Blogging
    • Materials Creation
    • Event Planning
    • Campaign Creation
    • Newsletter Coordination
    • Image Design and Creation
  • Technical Writing:
    • ​Company Blog Posts
    • Marketing Email Campaigns
    • Software Documentation (Provisioning/How-To Guides)
    • Creation of Workflows (Visio)
    • Writing Policies/Standards/Procedures
  • Technical Skills/Technical Support:
    • WordPress
    • Reporting/Metrics
      • Intermediate in Excel
    • Wiki Management
    • Troubleshooting (Basic computer, hosted services, VOIP, some networking,proprietary products)
  • Programs:
    • Zoho CRM/Zoho Ticketing Systems
    • Autotask Ticketing System
    • Ubersmith - CRM and Ticketing
    • SharePoint
    • Constant Contact
    • WordPress
    • Microsoft Office (Excel, Word, PowerPoint, Visio)
    • Procreate
    • LumaFusion

Soft Skills

  • Management:
    • Ticket Management/triage
    • Project Management
    • Management of Direct Reports
  • Customer Service:
    • Providing Excellent Customer Service
    • Good Phone Presence (call center experience)
      • Excellent phone voice
    • Public Speaking (current Toastmaster member)
    • Excellent communication skills, both written and verbal